Please reach out to our customer contact center at hello@onecart.co.za or on our Helpdesk on (+27)10 476 1400 or Whatsapp on OneCart Customer Service for further assistance. If there are items in your order that are damaged, we will audit the receipts and identify what went wrong with the order or delivery.
Please ensure you have your order number and supporting documentation or images on hand for our investigation.
Once verified, we will credit your OneCart wallet. You can also reach out to our support team via DM on Facebook, Instagram, LinkedIn, TikTok or Twitter.